FAQs
Why should I outsource my billing to RUE?
Rill Unique Enterprises (RUE) will reduce your overhead by eliminating the expenses you pay for billing, employee payroll, benefits, computer equipment and software updates, maintenance and training. We will work directly with the insurance carriers to ensure payments are processed efficiently, maximizing reimbursements for your practice.
How are claims and patient information sent to your office?
In most cases, you may fax new patient information and claims to our office on a daily basis. You may also prefer to send claims via regular mail or overnight to our PO Box on a regular schedule.
Can you handle clients outside of Colorado?
Yes we can. Since most transactions occur over the fax, computer and e-mail, RUE can serve clients anywhere is the U.S. Our toll free number is (800) 823-9086.
Do you send statements to our patients?
Yes we may. We are able to send patient statements after you have received primary and secondary insurance payments or to submit for reimbursement. We will also follow up with patients on outstanding balances less than 60 days.
What happens after 60 days expires?
At that point, patient accounts are then turned over to a collection agency. If you do not currently work with an agency, we do have a partnership with one that only charges you for the collection after the funds have been collected from the patient. You do not need to worry about 'pre-paying' for services not knowing if the funds will ever be collected.
Who do patients call if they have a billing question?
Our telephone number is on all patient statements, and they are welcome to call us for any questions related to their accounts. If you prefer to route the calls through your office, we can arrange this as well.
Where are reimbursements sent?
Reimbursements are either sent via ACH directly to your designated bank account or by check. All checks are sent directly to your office. You office staff will fax the Explanation of Benefits (EOB)/Remittance advice (Medicare) to our office so that we may post the payments. All patients that are billed from our office will send the payments to your office as well. You staff will fax us either a copy of the check or a listing of payments received so that we may post them to the patients' accounts.
How long does it take to receive reimbursement?
By processing claims electronically, reimbursement times average approximately three (3) weeks. If a claim has to be submitted on paper and therefore mailed to the carrier, times can extend to approximately four (4) weeks. By state law though, carriers have a maximum time of 30 days to respond to claims received electronically and 45 days for claims received via paper.
How much does your services cost?
Our fees are based upon your office needs.
Our goal is provide superior, quality customer support at affordable, cost effective rates. Our fees can vary depending on your practice type, size and volume, as well as the services you need us to provide for you.
Do you also work with individuals?
Yes we can. We can assist your patients with submitting claims (electronically or on paper) to the carriers on their behalf for reimbursement. We will also converse with them to provide a one-on-one consultation to review their benefits and EOBs received, for reconciliation purposes. In some case, we may also assist them with an appeal.
